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General information

5Feedback (hereinafter the "COMPANY" or "5FEEDBACK") considers the protection of personal data to be of fundamental importance for the conduct of its business. The personal data of visitors, customers and users of the website www.golbalcoss.com (hereinafter the "WEBSITE") are protected and processed with the utmost care, in compliance with the legislation in force. SOCIETE » ou « 5FEEDBACK ») considère la protection des données à caractère personnel comme étant d’une importance fondamentale pour la conduite de ses activités. Les données à caractère personnel des visiteurs, des clients et des utilisateurs du site Web www.globalcoss.com (ci-après le « SITE ») sont protégées et traitées avec le plus grand soin, en respectant la législation en vigueur.

The COMPANY is committed to respecting your rights to data privacy when you use the SITE and communicate with it electronically.

This Data Protection and Privacy Policy (hereinafter the "PRIVACY POLICY") allows you to learn more about your rights and about the origin and use of your browsing information and personal information processed in connection with your use of the SITE managed by the COMPANY. POLITIQUE DE CONFIDENTIALITE ») vous permet d’en savoir plus sur vos droits et sur l’origine et l’usage de vos informations de navigation et de vos informations à caractère personnel traitées à l’occasion de votre utilisation du SITE géré par la SOCIETE.

For the purposes of this PRIVACY POLICY, the term "personal data" means information that may be used to identify you personally or to contact you online or offline. This information includes, but is not limited to, your first and last name, e-mail address and company name (collectively, "Personal Data").

Before using the SITE, please read this PRIVACY POLICY carefully.

You are not legally required to provide the COMPANY with personal data and you hereby confirm that you are knowingly and freely providing the COMPANY with your personal data. The SITE gives you the opportunity to accept or reject the terms of this PRIVACY POLICY and the collection, analysis and sharing of personal data for the purposes set out herein.

Si vous n’approuvez pas les conditions de la présente POLITIQUE DE CONFIDENTIALITE, veuillez vous cliquer sur « Refuser »

The COMPANY reserves the right to change this Privacy Policy at any time. The COMPANY will inform you of any changes by publishing them in this PRIVACY POLICY. The COMPANY therefore invites you to consult this Privacy Policy regularly to ensure that you are aware of any changes and how your data may be used.

Cookies and other technologies

The COMPANY uses tracking technologies such as cookies, IP address or event logs to collect certain information, including browser type and operating system, referring page, clickstream, ISP domain name, etc., in order to improve the use and functionality of its SITE and to better understand how visitors use the SITE and the tools and services offered on it. Tracking technologies allow us to tailor the SITE to your personal interests and needs.

Subject to obtaining your consent where required by applicable law, the SITE uses cookies and similar technologies ("cookies"). Cookies are small files placed on your device that perform a variety of functions, including allowing you to navigate between pages efficiently, remembering your preferences and generally enhancing your experience. The use of cookies on the SITE makes your visits to the SITE smoother and allows us to evaluate your movements on the SITE more accurately. Translated with www.DeepL.com/Translator (free version)

Typically, a cookie contains the name of the website from which it originated, the length of time the cookie will remain on the device, and a value, usually a randomly generated unique number.

An IP address is a number used by computers on the network to identify your computer whenever you are connected to the Internet. The COMPANY may keep track of IP (Internet Protocol) addresses in order to: (i) solve certain technical problems, (ii) maintain the security of its SITE, (iii) limit access to it to certain users and (iv) better understand how the SITE is used.

The COMPANY (or a third party on its behalf) may collect information in the form of event logs that record SITE activity and gather statistics about users' browsing habits. These entries are generated anonymously and collect, among other things, (i) a user's operating system and browser type, (ii) information about a user session (such as the originating URL, the date and time the SITE was accessed, the pages accessed on the SITE, and the length of time they were accessed), and (iii) other similar clickstream data.

The COMPANY also uses the information contained in the event logs for internal marketing and demographic studies in order to constantly improve and personalise the online services it offers you. Event logs are used internally only and are not associated with any particular user.

The types of cookies that the COMPANY may use include session cookies, persistent cookies and internal cookies.

  • Session cookies are used to enable certain features of the COMPANY's services and the SITE, to better understand how you interact with the SITE and to track overall usage and routing of web traffic. Unlike persistent cookies, session cookies are deleted from your computer when you close your browser. Generally, they save an anonymous session ID on your computer, allowing you to browse a website/application (for example) without having to log in to each page.
  • Persistent cookies are used to save your login data and remember your settings the next time you log on to the SITE. A persistent cookie is stored as a file on your computer and remains there when you close your web browser. The cookie can be read by the SITE that created it when you visit it again.
  • Internal cookies are the COMPANY's own cookies, which it uses to improve your experience. They are associated with a user's personal information. No third party can access the information the COMPANY collects through its own cookies.

Below is a list of the different types of cookies that the COMPANY uses on the SITE:

Essential cookiesThese are absolutely necessary for the proper functioning of the SITE and the use of its services and features.
Analysis cookiesThe SITE may also use analysis cookies (such as Google Analytics). These cookies collect information about how you use and navigate the SITE. For example, these cookies will remember the most visited pages, IP (Internet Protocol) addresses, browser type, ISP (Internet Service Provider), referring/exit pages, operating system, time stamp and clickstream. The COMPANY uses this information to analyze trends, administer the SITE, track users' movements around the SITE and gather demographic information about the user base as a whole.

Collection of personal datas

Les données à caractère personnel sont collectées uniquement avec votre consentement Personal datas are only collected with your consent obtained, in particular at the time of your first connection and only if you wish to access the functionalities and the various services that the SITE offers, namely for example:

  • Use of the contact form;
  • Any other request requiring the transmission of personal data.

The types and amount of data collected for the above features will vary depending on the activity.

Subject to the requirements of applicable law, the COMPANY may use several technologies that collect and provide information about how you view and use the SITE, as well as demographic data about SITE users that may be obtained from third parties such as Google or social networks that you use ("USER DATA"). DONNEES D’UTILISATION USAGE DATA may include the pages you viewed, the time you spent viewing them, the product associated with the information or other content you viewed, the language in which you viewed it, demographic information about you (such as your age, gender and interests, if any) and the pages you visited before arriving at the current page, so that the COMPANY can get a better idea of how its users interact with the SITE's services and features and adapt and improve its services accordingly. As a general rule, most of the USER DATA collected cannot be associated with you personally. However, if the COMPANY is able to associate it with you, then it will be considered your data in accordance with this PRIVACY POLICY.

Purposes of collecting personal datas

As a general rule, all data collected is used for the purpose for which you provided it, or for any other purpose stated at the time of collection or in this PRIVACY POLICY. These purposes are essentially the following:

  • When you use a contact form: your data is used to respond to your request or comment.

In addition to the purposes for which you provided your personal data, you may also have the opportunity (via a checkbox or otherwise) to authorise the use of your data for an activity or service that differs from the original activity or service you requested. If you decide to take advantage of these additional services, the COMPANY will use your data to provide them to you.

The COMPANY may also use your personal and/or demographic data for its internal marketing and demographic studies, so that it can constantly improve and personalise the services it provides, and better meet your needs.

Embedded content from other sites

Articles on this site may include embedded content (e.g. videos, images, articles...). Embedded content from other sites behaves in the same way as if the visitor were on that other site.

These websites may collect data about you, use cookies, embed third party tracking tools, track your interactions with these embedded contents if you have an account logged on their website.

Refusal to provide personal data

If you choose not to provide your personal data when requested, you may not be able to access all the features offered by the SITE. In addition, the personalized features of the SITE will limit the services and special offers that the COMPANY may provide to you. For example, if you refuse to provide your e-mail address, you will not be able to receive any of the newsletters or use the services offered by the COMPANY on its SITE. However, if you simply wish to explore the SITE and learn more about the COMPANY and its products, it is not necessary to transmit personal data.

The rights you have over your data

If you have an account or have left comments on the site, you can request to receive a file containing all the personal data we hold about you, including that which you have provided to us. You may also request the deletion of your personal data. This does not include data stored for administrative, legal or security purposes.

Disclosure of personal data

The COMPANY undertakes to treat as confidential all personal data to which it has access. The COMPANY undertakes to obtain the same confidentiality commitments from its staff and agents who have or may have access to it in the course of their duties.

The COMPANY undertakes never to communicate your personal data to a third party intending to use them for direct marketing purposes, unless it has expressly informed you of this possibility and has received your explicit authorisation.

For the purposes set out in Article 4, the COMPANY may pass on your personal data to its subsidiaries, i.e. companies controlled directly or indirectly by the COMPANY.

The COMPANY may also share your personal data with third parties, but only in the following cases:

  • The COMPANY may use service providers, agents or suppliers to support the internal operations of the SITE and to help manage them. These third parties must at all times maintain the same levels of security as the COMPANY with respect to your personal data and are bound, where applicable, by a legal agreement to maintain the confidentiality and security of your personal data and to process it only in accordance with the COMPANY's specific instructions;
  • Where the COMPANY launches a joint or co-sponsored service on the SITE with another company, organisation or other third party, and collects and processes personal data in connection with that event, the COMPANY may share your personal data with its partner or sponsor. If your personal data is collected by (or shared with) a company other than the COMPANY in connection with this promotion, the COMPANY will notify you at the time of collection of your personal data;
  • The COMPANY may also disclose your personal data when required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the safety or rights of the COMPANY, its customers or the public;
  • In the event of a merger or acquisition of the COMPANY, in whole or in part, by another company or if the COMPANY were to sell or transfer all or part of its activities, the acquirer would have access to the information obtained by the COMPANY, and in particular to personal data, subject to the laws in force. Similarly, personal data may be transferred in the context of corporate restructuring, insolvency proceedings or similar events, if permitted by and in accordance with applicable law;
  • The COMPANY may share aggregate information from surveys or statistical information with third parties. However, this information is anonymised and does not contain any personal data. Aggregate information shared in this way may include anonymised information collected through the use of cookies and other trackers, as explained in Article 2 (Cookies).

The main service providers operating the SITE are located in France. The transfer of data to these service providers is based on contractual clauses, in accordance with the laws in force. They are also bound by a contract which guarantees high standards of privacy protection and requires (among other things) that they act only in accordance with the COMPANY's instructions and implement all necessary technical measures at all times to maintain the security of your personal data.  

Duration of storage of personal data

The COMPANY shall retain your personal data for as long as your user profile is active, when it has entered into a contract with you or, if necessary, to provide you with the services you have requested, to respond to your queries or resolve problems, or to offer new and improved services. The COMPANY may also need to retain your personal data for a reasonable period of time and, where appropriate, to meet its legal and regulatory obligations, to settle any disputes, to enforce its contracts and for other similar record-keeping purposes.

The COMPANY may therefore retain your personal data for a reasonable period of time following the termination of your use of its services or the SITE. After this period, your personal data will be deleted from all systems operated by the COMPANY.

If you wish the COMPANY to stop using your personal data to provide services to you (for example, refusing to receive e-mails), please contact the COMPANY as indicated in Article 11.

Individuals' rights regarding personal data

You may consult your personal data processed by the COMPANY by contacting the dedicated department directly by e-mail at the following address: contact@5feedback.com.

You may request that your personal data be corrected if it is inaccurate, incomplete or obsolete, or that it be deleted.

Furthermore, you always have the option of not communicating your personal data or of objecting to their processing for legitimate reasons. However, if you choose this option, you will be limited in the activities and features that the COMPANY is able to offer you.

If you do not wish to receive newsletters, announcements or other communications and/or services from the SITE, please do not consent to receive such communications or services at the time of registration. If you have agreed to receive them, and subsequently wish to withdraw your consent, please click on the unsubscribe link in the communications.

With each e-mail sent to you, the COMPANY offers you the opportunity to opt-out of receiving future communications (i.e., unsubscribe). All you have to do is follow the unsubscribe procedure or the instructions in the e-mail.

Information relating to minors

The SITE is not intended for children under the age of majority ("MINORS"), but it is not reserved for adults as it does not contain any content that is prohibited for MINORS.

If the COMPANY becomes aware that it has collected the personal data of a MINOR, the COMPANY will take steps to delete this information as soon as possible.

Questions / Contact

If you have any questions, complaints or comments regarding this PRIVACY POLICY or the data collection and cookie management practices, please contact the COMPANY by writing to the COMPANY or by sending an e-mail to contact@5feedback.com.

Security measures

The COMPANY takes the security of your personal data very seriously.

The COMPANY undertakes to take all necessary technical and organisational measures to preserve the confidentiality and security of your personal data collected on the SITE, including your sensitive personal data. These efforts include, among others: (i) storing your personal data in secure operating environments accessible only to authorized employees of the COMPANY, as well as its agents and contractors; and (ii) verifying the identity of registered users, prior to authorizing them to view the personal data that the COMPANY maintains about them.

Employees of the COMPANY who may have access to your personal data by virtue of their duties are bound to the COMPANY by confidentiality agreements in this respect.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. Thus, even if the COMPANY makes its best efforts to protect your personal data, it does not control the risks associated with the operation of the Internet and draws your attention to possible risks in terms of occasional loss of data or breach of confidentiality of data passing through this network. In any event, the COMPANY undertakes to notify you as soon as possible and, if possible, no later than 72 hours after becoming aware of any breach of personal data, in accordance with the conditions set out in Articles 33 and 34 of Regulation (EU) 2016/679 of 27 April 2016 known as the "GDPR".

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