{"id":5011,"date":"2018-11-12T12:53:00","date_gmt":"2018-11-12T11:53:00","guid":{"rendered":"https:\/\/globalcoss.com\/stagingthefrench\/?p=5011"},"modified":"2023-02-01T17:29:16","modified_gmt":"2023-02-01T16:29:16","slug":"4-conseils-pour-ameliorer-sa-communication-2","status":"publish","type":"post","link":"https:\/\/globalcoss.com\/en\/2018\/11\/12\/4-conseils-pour-ameliorer-sa-communication-2\/","title":{"rendered":"4 Tips for improving your communication"},"content":{"rendered":"
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Am\u00e9liorer\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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4 Tips for improving your communication<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Effective communication builds trust between two individuals, yet conflicts, stressful situations or our emotions often obscure our messages.<\/p>\n

In response to this problem the American psychologist Marshall Rosenberg developed the concept of Non-violent Communication*. According to him \u201clanguage and interactions reinforce our ability to give with kindness and inspire in others the desire to do the same\u201d.<\/p>\n

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Empathy (the ability to put oneself in the other person\u2019s shoes) is the key to people-centred communication, and here are the keys to Rosenberg\u2019s method, called OFNR (Observations, Feelings, Needs, Requests). This method is equally applicable in your professional and personal environment.<\/p>\n

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Step 1: Observing<\/strong><\/h5>\n

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This is about positioning yourself as an objective observer of the situation<\/p>\n

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For example, if you observe that one of your colleagues never returns their files on time, it is useless reprimanding them with phrases like \u201cyou\u2019re always late, you\u2019re not being efficient, etc\u201d.<\/p>\n

This will only reinforce the conflicts between you. Rosenberg suggests reversing the situation and pointing out to your colleagues the consequences of their actions on you.<\/p>\n

You can rephrase your sentence as follows: \u201cI wish you had told me about your delay so that I could organise myself\u201d<\/p>\n

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Step 2: Feelings<\/strong><\/h5>\n

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You must express your own feelings in a situation and not those of your co-worker.<\/p>\n

If you say \u201cI feel that you don\u2019t take account of my constraints when you return your file late\u201d, your co-worker will put themselves in your shoes and share your feelings which will result in them changing their behaviour towards you.<\/p>\n

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Step 3: Needs<\/strong><\/h5>\n

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Feelings arise from emotions, and from these emotions needs are either met or not. You have to be able to identify your needs in order to be able to express them clearly.<\/p>\n

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For example: \u201cI need to have the information in time to be able to deal with it in a calm way\u201d<\/p>\n

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Step 4: Requests<\/strong><\/h5>\n

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This is the last step of this method and it makes the previous steps concrete. It\u2019s important to express your needs to your co-worker rather than waiting for them to identify these.<\/p>\n

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For example: \u201cI would like you to respect deadlines so that I can organise my work. Is that okay with you?\u201d\u00bb<\/p>\n

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Practice developing these points using one of our apps COSS Pro<\/a> and the COSS solution<\/a>.\u00a0<\/strong><\/p>\n

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4 Conseils pour am\u00e9liorer sa communication Une communication efficace permet d\u2019instaurer la confiance entre deux individus, pourtant les conflits, les situations stressantes ou nos \u00e9motions viennent cependant souvent obscurcir nos messages. C\u2019est pour r\u00e9pondre \u00e0 cette probl\u00e9matique que le psychologue am\u00e9ricain Marshall Rosenberg a d\u00e9velopp\u00e9 le concept de Communication Non Violente*. Selon lui \u00ab\u00a0le langage […]<\/p>","protected":false},"author":3,"featured_media":5012,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[75],"tags":[],"yoast_head":"\n4 Conseils pour am\u00e9liorer sa communication | Blog by 5feedback<\/title>\n<meta name=\"description\" content=\"Article de blog. Retrouvez dans cet article nos 4 conseils et astuces pour am\u00e9liorer votre communication. 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