{"id":4791,"date":"2022-04-07T15:25:00","date_gmt":"2022-04-07T13:25:00","guid":{"rendered":"https:\/\/globalcoss.com\/stagingthefrench\/?p=4791"},"modified":"2023-02-01T17:16:35","modified_gmt":"2023-02-01T16:16:35","slug":"ameliorez-votre-culture-du-service-2","status":"publish","type":"post","link":"https:\/\/globalcoss.com\/en\/2022\/04\/07\/ameliorez-votre-culture-du-service-2\/","title":{"rendered":"IMPROVE YOUR SERVICE CULTURE"},"content":{"rendered":"
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IMPROVE YOUR SERVICE CULTURE<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Today, it is increasingly difficult for companies to stand out from their rivals. Furthermore, customers are over-informed and are approached too often, so how can they tell the difference? How do you retain them? It is crucial to focus on the customer experience \u2013 which flows from the service culture. Among the factors that are sure to have an impression on your customer are a pathway that runs smoothly or the communication of a strong emotion! A strong service culture is a competitive advantage.<\/p>\n\n

Service culture refers to the way a company regards its customers, interacts with them and serves them. It is closely linked to the company\u2019s objectives and creates references, shared values and attitudes, and a common sense of responsibility. Each company and each country has a different approach to the service culture \u2013 this is reflected in the standards and processes with which the employees must comply.<\/p>\n\n

What are the fundamentals of the service culture?<\/p>\n\n

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    Your Customer Culture is assessed by your customer\u2026 not you!<\/strong><\/h5>\n<\/li>\n<\/ul>\n\n

    It is your customer who will tell you if you are customer-focused or not, because they will judge you according to their expectations of you and their past experience with other companies.<\/p>\n\n

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      Play an active role in this service culture<\/strong><\/h5>\n<\/li>\n<\/ul>\n\n

      Get involved in bringing this service culture to life. Share your feedback and your suggestions, grow in empathy and put yourself in the customers\u2019 shoes to identify their needs, their constraints and their pain points. Act like a mystery shopper if you can. The ability to listen properly is crucial.<\/p>\n\n

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        Have a respectful attitude<\/strong><\/h5>\n<\/li>\n<\/ul>\n\n

        Having respect and consideration for a customer means trying to communicate as clearly as possible with them, being patient and listening. Be friendly at all times and stick to what you have agreed to together. Studies have shown that 86% of shoppers are willing to pay more for a great customer experience, suggesting it pays to be friendly.<\/p>\n\n

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          Put yourself in solution mode<\/strong><\/h5>\n<\/li>\n<\/ul>\n\n

          A customer gives you feedback or has a complaint to make? Don\u2019t ignore it, listen to it. Treat the complaint quickly and seriously. A client makes a request that takes you out of your comfort zone? Rather than seeing this as a problem, see it as a challenge. By taking on the challenge, you will experience great satisfaction, perhaps leading to an improvement in the process or the quality of your product or service, and the customer will be satisfied.<\/p>\n\n

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            Be real and authentic<\/strong><\/h5>\n<\/li>\n<\/ul>\n\n

            Transparent communications will always be the key to healthy relationships, and that\u2019s what you should aim for with customers. Respect your word, the deadlines and the budget as much as possible \u2013 no false promises. If a problem is serious, do not try to hide it at all costs. Be honest as much as possible and put forward fair and equitable solutions for everyone.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

            AM\u00c9LIOREZ VOTRE CULTURE DU SERVICE Aujourd\u2019hui, il est de plus en plus difficile pour les entreprises de se diff\u00e9rencier de leurs concurrents. De plus, les clients sont surinform\u00e9s et sur-sollicit\u00e9s, alors comment peuvent-ils faire la diff\u00e9rence ? Comment les fid\u00e9liser ? Il est crucial de miser sur l\u2019exp\u00e9rience client \u2013 qui d\u00e9coule de votre culture […]<\/p>","protected":false},"author":3,"featured_media":4812,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[72],"tags":[],"yoast_head":"\nAm\u00e9liorer votre culture de service | Blog by 5feedback<\/title>\n<meta name=\"description\" content=\"Article de blog. D\u00e9veloppement personnel. 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